RJ Courtney LLC — d/b/a Midwest Signs, Fast Wholesale Signs, and Killer Wraps
Effective July 31, 2026
This Warranty and Return Policy applies to all products manufactured and all services performed by RJ Courtney LLC, including its operating divisions Midwest Signs, Fast Wholesale Signs, and Killer Wraps (collectively, “we,” “us,” or “the Company”). It is incorporated by reference into every estimate, order acknowledgment, and invoice we issue.
Substantially all products we manufacture are custom-fabricated to customer specifications and have no resale value to any other purchaser. Custom manufactured goods are non-returnable and non-refundable. This includes, without limitation, channel letters, illuminated cabinets, pylon and monument signs, electronic message centers configured to order, dimensional lettering, printed graphics, and vehicle wraps.
Orders may be cancelled in writing prior to the commencement of fabrication or the ordering of project-specific materials, subject to a restocking and administrative charge of twenty percent (20%) of the order value. Once fabrication has begun or project-specific materials have been ordered, orders are non-cancellable and the customer remains responsible for the full order value.
We warrant that our fabrication and installation workmanship, and the materials we supply, will be free from defects for a period of one (1) year from the date of installation — or from the date of delivery where we do not perform the installation.
Service and repair work we perform is warranted for a period of sixty (60) days from the date of completion.
Components manufactured by third parties — including LED modules, power supplies, electronic message center displays, vinyl films, and similar items — carry the warranties issued by their respective manufacturers. We pass these warranties through to the customer in full and will assist in submitting claims to the manufacturer. We do not extend, enlarge, or assume the obligations of any manufacturer warranty.
The warranties above do not cover: damage from vandalism, accident, collision, fire, flood, lightning, wind, hail, storm, or other acts of nature; damage from power surge, electrical service defects, or electrical work not performed by us; damage or failure resulting from alteration, relocation, repair, or servicing by anyone other than us; normal wear, weathering, fading, or oxidation; damage arising from customer-supplied materials, artwork, files, substrates, or vehicles; damage resulting from the condition of the mounting surface, structure, foundation, or vehicle to which a product is affixed; failure to provide required maintenance; and any product for which we have not received payment in full.
Visible defects, shortages, or shipping damage must be reported to us in writing within ten (10) days of delivery or installation. Warranty claims arising later within the warranty period must be reported in writing promptly upon discovery. Send claims to Invoices@MidwestSigns.com or to 8560 E 30th Street, Suite A, Indianapolis, IN 46219.
For wholesale orders, no product may be returned without a Return Merchandise Authorization (RMA) number issued by us in advance. Product returned without an RMA number will not be accepted.
Our sole obligation, and the customer’s exclusive remedy, under this warranty is repair or replacement of the defective product or workmanship, at our option. We do not offer refunds on custom manufactured goods. Where repair or replacement is not commercially practicable, we may, at our option, issue a credit not to exceed the amount paid for the affected item.
EXCEPT FOR THE EXPRESS LIMITED WARRANTY STATED ABOVE, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND WE SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTY OF MERCHANTABILITY AND ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL WE BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST BUSINESS, LOSS OF USE, OR THE COST OF SUBSTITUTE GOODS OR SERVICES, ARISING FROM OR RELATED TO ANY PRODUCT OR SERVICE WE SUPPLY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
The customer is responsible for providing accurate specifications and artwork; for providing safe and unobstructed site access at the scheduled time of installation; for providing electrical service to the sign location unless expressly included in our scope of work; for obtaining landlord, property owner, or association approvals; and for the structural adequacy of any building, structure, foundation, or vehicle to which a product is affixed.
Customer signature on an estimate, issuance of a purchase order, or payment of a deposit constitutes acceptance of this Warranty and Return Policy.
This policy is governed by and construed in accordance with the laws of the State of Indiana.
